This morning I went out to have breakfast in a small restaurant with a friend. It was sunny and the wind was gentle. Everything was lovely. But what wasn't lovely was the lady who took our order. She spoke to my friend in a way that was unhappy, certainly not friendly, and sort of rude. Working in hotel myself, I noticed it.
When it came to my turn to get close and order my food, I thought to myself, "What can I do here to make her day nice, to touch her to make her smile?". I was watching her and considering what to do.
Surely there must be something I could do. Then there it was and I knew,it was her voice. She had the most unbelievably well-spoken and clear voice. It was so good. It's so clear, well-spoken and sounds so professional. That was it.
So after she took my order and gave the same unfriendly attitude. I told her , "I hope you don't mind me saying, but____. " I told her how she honestly had one of those voices that would be perfect for announcements or even radio.
Her whole face lit up. She smiled (the first time I had seen her do so) and as I left and walked away, I noticed her whole attitude change. The customer behind me received a totally different kind of service. A happier one. All because of the simple thing I did. Surprisingly, she sent me a note to show her thanks when we pay the bill, which also makes my lovely day.
There was a time when this sort of thing would have embarrassed(使尴尬) me. Or I'd have been too shy to say such a thing. Not now. Now I must! Why? Because there is great power in words and I have the power. The power to completely change someone's day by something as simple as a few kind words and being kind. And you have this power too. We all do.
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